| Factory Audit |
Production capacity, equipment condition, process control, warehouse management, and traceability. |
Recent third-party audit report, production-line photographs, equipment list, process flow chart, and corrective-action records. |
Audit score of at least 80/100, with no unresolved critical findings. |
Restricted factory access or missing corrective-action records. |
20% |
| Quality Management |
Inspection procedures for conductor diameter, insulation thickness, tensile strength, elongation, resistance, and appearance. |
Quality manual, inspection plan, calibration certificates, incoming-material records, and final inspection reports. |
Documented inspection at incoming, in-process, and final stages; calibrated instruments available. |
Testing is performed only after complaints or shipment delays. |
15% |
| Product Compliance |
Conformity with the technical and regulatory requirements of the destination market. |
Applicable test reports, declarations of conformity, material declarations, and batch-level traceability records. |
Test documents match the exact cable construction, voltage rating, conductor material, and intended market. |
Certificate scope does not match the quoted product. |
15% |
| Sample Verification |
Whether samples match the quotation in construction, dimensions, materials, color, printing, and packaging. |
Signed sample approval sheet, dimensional inspection record, electrical test report, and retained reference sample. |
Inspect at least three samples from different production lots when the order is technically important. |
Samples are hand-made or differ from the mass-production specification. |
15% |
| Electrical Performance |
Conductor resistance, insulation resistance, dielectric strength, voltage rating, and temperature rating. |
Laboratory test results linked to the product code and production batch. |
All measured values meet the approved specification with documented test conditions. |
Only a general catalogue specification is provided. |
10% |
| Delivery Reliability |
Ability to deliver consistent quantities within the agreed production and shipping schedule. |
Order history, production lead-time records, shipment records, and documented capacity-planning process. |
Target on-time, in-full delivery performance of at least 95% over the latest 12 months. |
Repeated schedule changes without written root-cause analysis. |
10% |
| Customer Reviews |
Consistency of quality, communication, packaging, complaint handling, and after-sales support. |
At least three independently verifiable customer references or reviews from the latest 12 months. |
Feedback confirms stable quality and timely communication across more than one order. |
Only anonymous testimonials or reviews with no order context. |
8% |
| Complaint Handling |
Speed and effectiveness of response to defects, shortages, incorrect labeling, or delivery issues. |
Corrective and preventive action reports, response-time records, replacement policy, and escalation procedure. |
Initial response within two business days and documented root-cause analysis for confirmed defects. |
Responsibility is shifted to the buyer before investigation. |
5% |
| Commercial Transparency |
Clarity of quotations, minimum order quantity, tooling charges, packaging terms, payment terms, and validity period. |
Itemized quotation, signed technical specification, purchase contract, and clearly defined acceptance criteria. |
No unexplained fees or specification changes after sample approval. |
Low initial price followed by undocumented surcharges. |
2% |